Update 1: I just spent over an hour with Co-op Travel discussing the matter with the Area Manager and Branch Manager. I showed them my Youtube video (also submitted on disk with my complaint letter to Goldtrail), I also showed the video footage I have of the rep taking our names and ticking us off on a list before the coach ride from hell (also that I have on video in full). I also let them view many other photographs showing both health and safety and hygene concerns, and again the faces said it all, they were as disgusted as myeslf and my partner when experiencing it in real life.
Again I have 'documented' the whole conversation as further evidence, and this is their opportunity to act in a responsible manner when investigating my complaint. I stated that I was appauled that they were still offering this holiday, leaving from Birmingham as a 'Late Deal' on their own website, again staying in the Annex as other unsuspecting holidaymakers will also have to endure this hotel and its inadequate facilities. I have been assured that this will go directly to the line manager or Director of the AM and that I will get a response and update on progress by Friday of this week (21/08/09). Again I will update the blog when news arrives.
Again I have 'documented' the whole conversation as further evidence, and this is their opportunity to act in a responsible manner when investigating my complaint. I stated that I was appauled that they were still offering this holiday, leaving from Birmingham as a 'Late Deal' on their own website, again staying in the Annex as other unsuspecting holidaymakers will also have to endure this hotel and its inadequate facilities. I have been assured that this will go directly to the line manager or Director of the AM and that I will get a response and update on progress by Friday of this week (21/08/09). Again I will update the blog when news arrives.
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Good job sir! We've submitted a complaint to Kwik Travel, the company that booked us onto the holiday.
Still awaiting a response from them, but I hop for their own reputation they take some action and help us to get compensated.
I have uploaded some of my pictures here
http://www.flickr.com/photos/23002103@N02/sets/72157622057727198/
I will be writing a blog post of my own with our detailed disappointments.
We're all much better now, but still not completely right after the food poisoning!